Sale Rules

Florya is committed to protecting your privacy and handling your personal data in a transparent and lawful manner, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, interact with our services or make a purchase from our store.

When you use our website or place an order, we may collect personal information such as your name, billing and delivery address, email address, telephone number, payment information and order details. We also automatically collect certain technical information, including IP address, browser type, device information and data collected through cookies and similar technologies. Payment information is processed securely by third-party payment providers, and we do not store full payment card details.

We process your personal data only where there is a lawful basis to do so. This includes processing necessary for the performance of a contract when you place an order, compliance with legal obligations, our legitimate interests in operating and improving our business, and your consent, particularly in relation to marketing communications. Your data is used to process and deliver your orders, provide customer support, communicate with you regarding your purchases, improve our website and services, and, where you have consented, to send marketing communications about Florya.

Marketing communications are sent only where you have provided consent, and you may withdraw that consent at any time by using the unsubscribe link included in our emails or by contacting us directly. We do not sell or rent your personal data to third parties. Your information may be shared only with trusted service providers, such as payment processors, delivery partners and technology providers, strictly for the purpose of operating our store and fulfilling our services.

We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic and improve functionality. You may manage or disable cookies through your browser settings at any time; however, this may affect certain features of the website.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and reporting obligations. Appropriate technical and organisational measures are implemented to protect your data against unauthorised access, loss or misuse.

Under UK GDPR, you have the right to access your personal data, request correction of inaccurate information, request deletion, restrict or object to processing, request data portability and lodge a complaint with the Information Commissioner’s Office (ICO). To exercise your rights or for any privacy-related enquiries, please contact us.